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TERMS & CONDITIONS


1. Our turnaround time is currently up to 14 days to complete a job. In some circumstances and dependant on the size of the job we can complete jobs before this deadline.

2. Should you require a quicker turnaround we will be able to offer this service for an additional charge of £10 per job.

3. All custom jobs require payment in full before any work is started. This is non refundable once the work has started as the jobs are done to meet the individual needs of the customer and can not be sold on.

4. Any mistakes with your order made by yourself will result in the item needing to be paid for again. Any mistakes made by Raw Prints will be rectified free of charge.


5. Please note all products on this site are made to order and we may not have in stock the colour and size at the time of your order. This means it will be ordered in once a payment has been taken. Due to this being a small business run from home we do not have the space to keep hundreds of items in stock.

 

6. If there is going to be a delay in your order due to stock issues you will be notified as soon as possible. 

7. Upon placing your order with Raw Prints you accept these terms and conditions.

Privacy Policy for Raw Prints

At Raw Prints, accessible from www.rawprints.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Raw Prints and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Raw Prints. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Free Privacy Policy Generator.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. For our Terms and Conditions, please visit the Terms & Conditions Generator.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our webste

  • Improve, personalize, and expand our webste

  • Understand and analyze how you use our webste

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

 

Log Files

Raw Prints follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Raw Prints uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies" from Cookie Consent.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Raw Prints.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Raw Prints, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Raw Prints has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Raw Prints's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Raw Prints does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Shipping & Returns Policy

Please note that the shipping process is 3-5 working days. this does not mean that you always receive your item in this time as each item is made to order. Please allow up to an addition 14 days for your order to arrive. In most cases you will receive you order sooner.

Shipping rates and delivery rates will be added before you pay for your products in the checkout. Each item is priced for delivery individually, bulk buying products can reduce the price of shipping although this is not always the case.

 

If an item has been sent via tracked postage you will be given a tracking number and name of the courier service to enable you to track your parcel.

Damages

Raw Prints is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. If your item has not been sent via tracked delivery then Raw Prints accepts liability for the loss and damage of the parcels.

 

International Shipping Policy

We can offer international shipping on special request you can ask us for this via out instant messaging button or through our 'get a quote' contact form.

Returns Policy

An item can only be refunded if there has been a mistake made by Raw Prints during the print process or if the item has arrived damaged and is not covered by the courier service. 

All returns must be posted within 28 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email us at rawprints01@gmail.com or use the instant chat button on our website and we will reply as soon as possible.

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.